Support

COF is an intelligent identification and location platform for people, pets and objects through secure and connected QR Codes.

No. Anyone who finds a person, pet or object simply scans the QR Code and accesses a secure public page directly on their cell phone.

Yes. COF was created especially to help: • children • elderly • people with communication difficulties • people with special needs • Alzheimer's patients • pets • important personal objects Anyone who has ever had the experience of a child getting lost in a shopping mall, a child wandering away at a party, or a loved one disappearing for minutes that seem like hours, knows the despair and fear this causes. COF was born from this feeling: to protect, care, facilitate reunions and quickly help in critical moments. Through intelligent and accessible identification, anyone who finds a child, an elderly person, a pet or someone with communication difficulties can scan the QR Code and help with the reunion safely and quickly. Technology only makes sense when it helps take care of those we love.

Yes. The COF was developed to help families, caregivers and institutions that face the challenges of caring for the elderly, Alzheimer's patients, people with schizophrenia, cognitive impairment, mental disorders, communication difficulties and similar conditions. Simple situations can become moments of enormous concern: an open door, a distraction, a walk. The COF helps in these moments: if someone finds that person, simply scan the QR Code to locate those responsible, access guidance and get in touch safely. The system allows groups of caregivers, sharing with family members, timetable rules, institutional monitoring, scheduling of notifications and quick access to important information — for more security, peace of mind and support for those caring.

Yes. For many people, pets are part of the family. The COF was created to reduce the distance between those who lost it and those who found it: with the Smart Tag, whoever finds the pet can scan the QR Code, get in touch, send location, send photos and talk to the person responsible — without relying solely on ads on social networks. The system allows you to share the Tag with family members, create groups of guardians, activate loss alerts, display personalized messages and optional rewards to speed up the reunion, in a simple and safe way.

Yes. You can use tags on backpacks, suitcases, bicycles, notebooks, badges, suitcases and many other objects.

Not automatically. The person responsible decides what information can be shared, following privacy rules and LGPD.

Yes. You can enable, depending on your permissions: • Secure chat • Connection • WhatsApp • Location sharing Everything controlled by your permissions.

Yes. COF has a network of responsible parties, allowing you to share the tag with: • Schools • Clinics • Caregivers • Family members • Authorized managers

Yes. The system has intelligent responsibility schedules, allowing you to define who receives notifications according to days and times.

Yes. You can create groups with different guardians, caregivers and access levels.

Yes. The COF serves temporary operations such as excursions, trips, events, school trips, tour groups, camps, external activities and sports operations. The platform allows you to create temporary groups, monitoring teams, specific responsible parties and rules by period and time. You can organize several simultaneous groups with different monitors — for example, on a tour: Group A with one monitor, Group B with another, each accompanying only the assigned participants. There is also sharing with parents and guardians, automatic notifications, alert escalation, schedule control and quick identification — bringing more security, organization, traceability and peace of mind to institutions and families.

Yes. COF has Personalized Digital Tag functionality: you generate your own QR Code, customize texts, choose messages, configure identification information and can print directly through the platform. It is possible to issue the QR Code in formats such as PDF and high-quality vector SVG, in a simple and practical way.

Not necessarily. COF offers different ways of use: purchasing ready-made physical Tags, using digital QR Codes, printing your own labels or generating personalized identifications on the platform — you choose according to your needs and budget. Digital Tag: you generate, customize and print; ideal for personal objects, school supplies and quick identification. Physical tags: there are also smart stickers, bracelets, pendants, pet identifiers and personalized products, with exclusive QR Codes integrated into the COF. In any format, you access features such as communication, location, sharing with guardians, history, notifications and monitoring of Tags.

Yes. COF Tags and QR Codes have a standard activation period of 12 months. After this period, the license can be renewed on the platform simply. You can track validity, receive expiration notifications, renew licenses, reactivate expired Tags and manage your IDs. The system sends alerts before expiration to reduce interruptions. After expiration, the Tag may become inactive, some functionalities may be blocked and monitoring may be interrupted until renewal, according to current licensing rules.

Yes. You can temporarily suspend a Tag (pause from use, travel, maintenance, storage or temporary exchange): it is inactive, can be reactivated later and maintains history and settings. It is also possible to permanently cancel in cases such as loss, theft, permanent damage, disposal, destruction or compromised security: the QR Code is permanently blocked, the Tag cannot be reactivated and the history remains for auditing and traceability. Permanent cancellation helps prevent improper reuse, duplication, fraud and inconsistencies. Everything can be managed on the COF platform.

Yes. The COF maintains a complete history organized by Tag, with records such as: accessing the QR Code, messages and chats, sharing location, sending photos, alerts, actions taken, status changes and identification events. This facilitates occurrence monitoring, traceability, organization, auditing and monitoring by family members, schools and clinics. The visualization was designed to be simple, intuitive and quick, with information centralized on the platform.

COF allows you to configure optional rewards to help recover lost objects, pets, valuable items and specific situations. When activating a loss alert, you can set a custom message and the amount of reward offered. This information can be displayed when the QR Code is read by whoever found the item, pet or object. Message examples: “Reward for return.”; “Very important object for our family.”; “Pet missing. Please get in touch.” After return, payment of the reward is made directly between the parties. COF does not intermediate payments, does not participate in financial trading, does not carry out transfers and does not act as a financial institution: it only provides disclosure of the reward and communication between users.

Yes. COF has a B2B structure for different sizes and segments, with an architecture prepared for schools, clinics, nursing homes, hospitals, excursions, events, companies, external operations, field teams, tourism, pet shops, veterinary clinics and care institutions. The platform allows centralized management of Tags, groups of guardians and caregivers, sharing monitoring, control over schedules and operations, traceability, history of occurrences, asset identification and monitoring of people, pets and assets. Common cases: students on excursions, patients being monitored, elderly people and Alzheimer's, asset identification, equipment, corporate assets, pets in clinics and hotels, events and temporary operations. There are corporate, institutional and Enterprise plans for larger operations.

Yes. The COF has: • permissions management • control by those responsible • secure sharing • logs • LGPD protection • authentication and auditing

When someone finds a person, pet or object with a COF Tag, they simply scan the QR Code with their cell phone camera. The system opens a secure public page, allows you to initiate contact and notifies authorized managers in real time. COF has intelligent scheduling: it first tries to locate primary caregivers, active caregivers, monitors, and guardians for the current schedule. Whoever takes care of the service conducts communication with those who met. If no one at the first level responds, the system escalates to additional assignees, shared groups, supervisors, and account administrators. Whoever found it can, depending on permissions: send messages, share location, send photos, call, use WhatsApp and see directions — in a simple and secure way.

Yes. The platform works directly through the browser and also has a PWA experience for quick access on your cell phone.

Yes. You can manage multiple tags within the same account.

Yes. The platform was developed for international operation, multiple languages, global use and different user and institution profiles, via the web and Digital Tags. Outside Brazil, Digital Tags, personalized QR Codes, generation of digital labels and online access are usually available — without relying on physical shipping. Global expansion is part of the roadmap, with the structuring of partnerships in Latin America, Africa, Europe and Asia (distributors, sales channels and local operations). The goal is to make COF a global platform for intelligent identification, care and protection.

The COF goes beyond a label with a QR Code. Common labels usually only show a phone number or static link; COF delivers a platform for intelligent identification, communication, management, monitoring, security and care. There are resources such as a network of guardians, schedule control, groups of caregivers, Tag sharing, secure chat, automatic notifications, intelligent scheduling, incident history, privacy and LGPD, and institutional management for schools, clinics and companies. The experience was designed to be simple, intuitive and quick. Tags prioritize QR reading, finishing, durability and discreet design. The difference is the combination of quality products, intelligent platform, centralized management, modern experience and scalability — for people, families, pets, schools, clinics, companies, property, assets, excursions and events. COF is a complete platform for identification, care, protection and connection.

The COF was created to increase school safety and organization on a daily basis and also on excursions, trips and external events. The school can create temporary groups with: • students • teachers • caregivers • monitors • responsible Defining: • dates • schedules • active responsible • monitoring rules During excursions or trips, if a student gets lost or is found by someone, the system automatically notifies: • the responsible monitors • active caregivers • registered guardians • and, if necessary, escalate to the institution's administrators. Furthermore, COF helps to solve a very common problem in schools: • lost backpacks • changed lunch boxes • forgotten uniforms • unidentified materials With COF's smart stickers, anyone can scan the QR Code and return the item to the owner simply, quickly and safely.

The COF allows you to create groups of caregivers and guardians to monitor patients in an organized and safe way. The platform is ideal for: • elderly • Alzheimer's patients • people with cognitive disabilities • intellectual disability • communication difficulties • ASD • geriatric clinics • nursing homes The clinic can: • assign patients to specific caregivers • define active responsible by time • create automatic scaling of notifications • share monitoring with authorized family members If a patient gets lost, leaves unaccompanied or is found, the system: • Notifies the responsible caregiver first • automatically escalates to additional managers • and, if necessary, reaches clinic administrators. COF also allows quick access to: • medical information • important observations • emergency contacts • special patient instructions All with permissions and privacy control.

Yes. Veterinary clinics, pet stores, distributors and sales channels can become official COF partners. The partnership allows us to distribute products, offer smart Tags to customers, generate value in service and strengthen ties with tutors and families. The COF represents care, protection, security and emotional connection — whoever loves, cares. Partners can sell COF products, offer activations, distribute kits and Tags, participate in campaigns and act as a partner point on the platform. To become a partner, get in touch via the contact form or through the official COF store channels; our team presents the available partnership models.

After activating your Digital Tag in COF, you can issue your QR Code at: • PDF • SVG image (high quality vector) With this, you can: • print at home • use common adhesive sheets • request printing at quick print shops • create custom labels • apply to objects, uniforms, backpacks, containers and various everyday items The Digital QR Code was designed precisely to offer practicality and low cost, allowing you to personalize your identification the way you want. Additionally, you can use: • plain paper • adhesive paper • self-adhesive labels • identification containers easily found in stationery stores and specialized stores.

The COF has different intelligent identification lines to meet specific needs. Digital QR Code You personalize and print it yourself. Ideal for: • backpacks • lunch boxes • notebooks • suitcases • notebooks • quick object identification It is the most economical and practical solution to start with. Smart Stickers High quality physical stickers ready to use. Ideas for: • personal objects • uniforms • school supplies • business assets • equipment • asset identification They have excellent durability and practical application. People Line Products developed to identify and protect people. Examples: • bracelets • pendants • badges • personal identifiers Recommended for: • children • elderly • people with Alzheimer's • ASD • intellectual disability • communication difficulties • special needs Pet Line Smart pendants for collars and animal identification. Allows: • quickly locate the owner • share emergency contacts • facilitate the return of the pet Ideal for: • dogs • cats • domestic animals Customized Products COF also has other customized models and accessories available on the platform according to each customer's needs.

The main value of COF lies in the intelligent care, identification and communication platform. In most cases, the amount paid refers to: • platform licensing • tag activation • use of the system for 12 months This licensing can be renewed annually. In some product lines, the value may consist of: • physical product • platform licensing Example: • bracelet + access to the system • pendant + platform activation • stickers + licensing In other words, the physical product is only part of the solution. COF's big difference is the intelligent platform that connects people, guardians and caregivers in a safe and organized way.

No. The COF platform has no link, intermediation or financial participation between users related to rewards, payments or negotiations. All negotiation, contact, agreement, financial responsibility and reward payment occurs exclusively between the parties. Payment must be made directly by the person responsible for the Tag who helped with the return. The COF only acts as an identification, communication, information sharing and support in locating and returning a tool — not as a financial intermediary, marketplace, digital wallet, payment institution or guarantor of values ​​or agreements.

COF understands that ethics, responsibility and good conduct are non-negotiable values. When offering a reward on the platform, there is a moral commitment between the parties. In case of complaints due to non-compliance, the user may be asked to provide proof, justifications and clarifications, with a period of up to 30 calendar days for a response. Without proof, plausible justification or legitimate attempt at resolution, the user may be suspended or permanently banned, in accordance with terms of use and ethics policies. If there is no intention or real possibility of paying the reward, it is recommended not to offer it.

The return depends on the ethics, goodwill and character of whoever found it. The COF facilitates communication and increases the chances of returns, but cannot guarantee that everyone will return the item. In Brazil, appropriating lost property and not returning it to the owner can constitute appropriation of a found thing (Art. 169 of the Penal Code). Anyone who finds an item must try to return it to the owner or hand it over to the competent authority within the legal deadline. COF does not control third parties, does not guarantee returns and is not responsible for the actions of those who found the item: it acts as a tool for identification, communication, location and rapprochement between the parties.

We cannot guarantee. The COF increases the chances of location and return with intelligent identification, quick communication, notifications, sharing with guardians and easy access via QR Code, connecting those who found it with those who are looking for it. The return depends on the action, ethics and good will of whoever found it. The COF does not work as an automatic GPS tracker: it depends on someone finding it, scanning the QR and initiating contact through the platform. In Brazil, not returning lost property may imply appropriation of a found thing (Art. 169 of the CP), depending on the case. The role of the COF is to identify, communicate, support location and facilitate returns — without controlling third parties, guaranteeing returns or responding to the actions of those who found the item.

Yes. COF allows secure Tag sharing and monitoring for schools, clinics, nursing homes, caregivers, institutions and guardians, with access to parents, family members, legal guardians, monitors and support teams. Those who share provide the guest's email or cell phone; the system sends an invitation. The guest simply registers, accepts sharing and follows the Tag according to permissions. There may be permissions to track occurrences, history, notifications, alerts, events, important information and emergency conversations — all in an organized and secure way. Examples: at school, monitors and parents receive alerts on trips; At the clinic, family members monitor relevant events and movements. The goal is a care network connecting institutions, families and caregivers when it matters.

If the Tag is removed, lost, damaged, unusable or physically compromised, we recommend immediately accessing the COF to locate the Tag, suspend or permanently cancel the identification — avoiding improper reuse, loss of traceability and security risks. After definitive cancellation, a new Tag will be required for continued use; the new identification can be activated and configured on the platform. Warranty: covers manufacturing defects, printing problems, QR Code failures and defects in the original material. Does not cover loss, damage due to improper use, wear, improper removal, misuse, third party damage or inappropriate exposure. Always follow the COF usage guidelines.